Privacy Policy

Introduction

Our main objective is to satisfy 100% of our travelers, visitors, and customers, and the trust you can place in our services represents a major asset for our business. Therefore, Mythic Railways is committed to respecting the confidentiality and security of the personal and financial information you provide to us. We explain below how we collect and use your personal information so as to keep it safe and private.

Our main objectives regarding the privacy policy

At Mythic Railways, we use your information to provide you with the best possible service quality, but our primary duty is to secure this information and to use it as you wish. Therefore, our main objectives are as follows:

Apply security and confidentiality standards to ensure the safety of your information,
Provide access to your information to authorized employees for purposes of communication, improving our services, and managing our business,
Share your information only with your prior consent with third parties and when you have confirmed your interest in specific services (hotels, activities, cruises…),
Allow our travelers to access their private information upon request,

Information we collect and store

Mythic Railways collects general information. When you send us a request, we generally ask you for the following personal details:

Name, address, email, phone numbers, city, country of residence
Information related to planned trips: destinations that interest you, how many people are expected to travel with you, your budget, your travel dates and / or your travel requirements and preferences.
Other traveler-related information such as passport data, travel insurance, details of your credit card(s), your flight tickets. We also collect IP addresses to obtain statistics such as the number of visits to our websites, bounce rate, and the location of our visitors. This type of information helps us provide a personalized service to our clients.

However, we never collect:

Sensitive information such as religion, politics, race, or health, unless the services you ask us to provide require it (for example, access for people with disabilities, access to a medical center in case of an emergency during your trip…)
Personal information of children under eighteen years of age, unless we obtain written consent from parents and / or unless the services you ask us to provide require it (for example, access for children with disabilities, allergies…)

How we collect and store your information

We collect your information using the following methods:

From request forms on our website, written forms at events, or on our social media channels,
From online booking engines on our partners’ websites when you inquire about a program or when you want to obtain a tailor-made quote (you can refer to the “Third parties” section, which details the list of partners from which we collect your information).
During one-to-one conversations at our events or during personalized conversations with our Travel Experts by phone, mobile, or any other messaging technology,
From responsible travel organizers who, in advance, have received travelers’ approval to pass on their personal information to Mythic Railways so that we can offer them the most personalized services possible,
From emails sent by our travelers and / or prospects to our contact email address.
From booking forms and comments on the Web.

Your data is retained for as long as necessary for the following purposes:

Newsletter and commercial offers: your data is retained as long as you do not unsubscribe. You can change this setting at any time and unsubscribe – see the paragraph “Unsubscribe from our marketing lists or access to your personal information”
Requesting a quote for a trip, carrying out the trip: your information will be retained for as long as necessary to prepare your quote and your trip.
In the absence of contact from your side for a period of five years, we will archive your personal data for an additional five years before permanently deleting it.

How we use your information

We collect your information in order to:

Identify you, understand your needs, and respond when you make a request,
Keep you informed by sending you our newsletter with our latest programs or promotions,
Be able to adapt our offering on a daily basis according to your needs,
Personalise our communications and improve our product strategy based on your profile or preferences,
Comply with the law or any legal authority that may require it,
Finalize your booking and provide our partners with the information necessary for your travels: as a travel agency, we provide services on behalf of other providers (hotels, transport, cruises, insurance, activity companies)

Third parties

Third parties are the companies to which we disclose or from which we collect your personal information, such as:

Other legal entities or companies within the Mythic Railways group
Companies that provide Mythic Railways with specific services such as:

Information systems, IT, postal mail, email, digital providers,
Social media or communication agencies,
Travel providers and / or tour organisers,
Any company, organisation or person who may have asked you to provide your personal information and whom you have authorised to provide it to Mythic Railways (for example, your group coordinator).

Cookie technology

The purpose of cookie technology is to help visitors have a better interaction between our websites and their Internet-compatible devices: a cookie is data sent by a website and that we temporarily store on your computer or device, giving you access to the Internet. When you access our website, Mythic Railways uses cookies to collect and use information in order to track your user preferences and offer you relevant products and advertising. You can change your Internet browser settings at any time to accept / delete cookies or to be notified when cookies are used.

Security

Your personal information is stored on servers with restricted access. We strive to protect the security of these servers and your identifiable personal information.

Policy changes

We encourage all of our visitors, guests and partners to consult this page regularly, where any changes to this privacy policy will be added at a later date. Rest assured that the information collected under this privacy policy will not be used without your consent if the privacy policy is changed in the future.

Deletion of our marketing lists or access to your personal information

You’ll be missed… but if you don’t want to receive our notifications, we will respect your choice: You can unsubscribe from our newsletters via the last newsletter you received, or contact us via our form. We will remove you from our mailing list and send you an email notification. You can request access to and / or deletion of your personal information by sending an email to the same address.

Date of amendment of the Mythic Railways privacy policy

As part of our continuous improvement efforts, the Mythic Railways privacy policy was updated on 16 May 2020 on mythicrailways.mythicsaas.com.